Joe Locandro, IT Director of Cathay Pacific
Among other topics, Joe discusses the following issues with Metis Strategy:
- How the team defines the “best” technology as it relates to Cathay Pacific’s mission statement, which includes having the best technology in the industry.
- The rise in importance of digital customer experience, and the rationale behind why IT leaders my be best suited to being a leadership of “digital” rather than the marketing group.
- The ways in which CIOs can encourage their teams to be more customer centric.
- Some of the plans around wellness applications.
- The way in which innovation is managed at Cathay Pacific (rationale behind HR and IT being co-heads of the innovation council) and how new ideas are solicited by the innovation council.
- Previous work experience and how universal some topics compare across industries and companies (similarities between airlines and the energy industry)
- Eye on the Trends: Mobility and consumption coming through more and more screens (cars, airplanes, smart TVs) and those changing form factors. Increasing use of Biometrics
Click here for Joe’s podcast
